Background Support

General

• How do I contact RABS?
• How do I log in to the RABS app?
• I'm not receiving text messages
• It's before my call time and I can't log in
• Questions about allowances and adjustments
• What time should I arrive on set?
• Background terminology

PIN, password and security

• Why is my PIN incorrect?
• How do I reset my password?
• How we secure your information

Payroll Wizard

• How do I complete the Payroll Wizard?
• Parents and guardians of minors
• What do I need for my minor's identification?
• Page loading issues

Your details

• Changing your name
• Changing your address
• Changing your phone number

Digital voucher

• General digital voucher information
• Why can't I approve my voucher?
• I finished working, where is my voucher?
• I didn't download my vouchers before the production went offline
• My missing voucher was generated, what now?
• I selected head of household, why does my voucher say married?

Paychecks and tax

• When to expect your paycheck
• It's been over four weeks, where's my paycheck?
• Requesting your tax documents
• Updating your tax information
• Exemptions and additional withholding
• Valid documents of identification: Form I-9
• Where should I upload my Social Security card?